Help Center

Answers to your questions.

Everything you need to share your Ask assistant, embed it on your site, and get the most out of it.

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Choosing your username

How do I choose my username?
When you create your profile, the first step is choosing a username. This becomes your permanent URL — for example, if you choose janesmith, your link will be ask.menoslabs.com/janesmith. We check availability in real time as you type, and suggest alternatives if your first choice is taken.
What characters can I use in my username?
Usernames can contain letters (a–z), numbers (0–9), hyphens (-), and underscores (_). They must be at least 3 characters. Spaces and special characters are not allowed. Usernames are not case sensitive — JaneSmith and janesmith are the same.
What if my username is already taken?
We'll let you know immediately and suggest 3 available alternatives — like janesmith25, janesmith_pro, or a variation with numbers. You can pick one of the suggestions or type a completely different username and check again.
Can I change my username later?
Your username is permanent and tied to your profile — it's the foundation of your shareable link. If you need a change (e.g. after a name change or rebrand), email us at [email protected] and we'll set up a new username and redirect your old URL so nothing breaks for people who already have your link.

Point to your own domain

Can I use my own domain like ask.mysite.com?
Yes — you can point a subdomain of your own domain to your Ask profile. Add a CNAME record in your DNS settings:
Type: CNAME Name: ask (or any subdomain you want) Value: ask.menoslabs.com
Then email us at [email protected] with your domain and Ask URL and we'll configure the redirect.
Note: DNS changes can take up to 48 hours to propagate globally.
Which DNS providers does this work with?
It works with any DNS provider — Cloudflare, GoDaddy, Namecheap, Google Domains, Route 53, and others. The CNAME record process is the same on all of them.

Embed on your site

How do I add the chat button to my website?
Add one line of code to your website and a floating "Ask Me" button will appear in the bottom right corner.
<script src="https://ask.menoslabs.com/embed.js" data-slug="YOUR-USERNAME"></script>


Replace YOUR-USERNAME with your username (the part after ask.menoslabs.com/ in your URL).

1
In your Wix editor, click Add Elements in the left sidebar
2
Select Embed CodeHTML iframe
3
Paste the script tag above into the HTML box
4
Click Apply — the chat button will appear on your live site
5
Publish your site
1
Go to the page where you want the chat button
2
Click Edit → hover over a section → click +
3
Select a Code block
4
Paste the script tag above and click Apply
5
Save and publish your page
1
In WordPress, go to Appearance → Theme Editor
2
Open footer.php
3
Paste the script tag just before the closing </body> tag
4
Click Update File — the button appears on every page of your site
Tip: You can also use a plugin like "Insert Headers and Footers" to add the code without editing theme files.
1
Open your website's HTML file
2
Paste the script tag just before the closing </body> tag
3
Save and upload — the chat button will appear on every page
How do I embed my full profile page?
Use an iframe to embed your complete profile page including experience, skills, and chat:
<iframe src="https://ask.menoslabs.com/YOUR-USERNAME" width="100%" height="700" frameborder="0" style="border:none;border-radius:4px;"></iframe>


Replace YOUR-USERNAME with your username.

Chat button vs full page

Which embed option should I use?
Chat button (recommended for most sites) — A floating button appears in the corner of your existing site. It blends in cleanly without disrupting your design. Best for portfolios, personal websites, and agency sites.

Full profile page (iframe) — Embeds your complete Ask profile including your bio, experience timeline, skills, and chat. Best if you want to dedicate a full section or page to your profile.

Editing your profile

How do I update my profile with a new job or resume?
You can update your profile yourself anytime — no need to email us.

Go to ask.menoslabs.com/edit, enter your username, and we'll send a verification code to your email. Once verified, you can update your resume and any profile details. Your URL stays the same.
Can I change my profile theme?
Yes — just email us at [email protected] with your profile URL and the theme you'd like (Classic, Dark, Bold, or Soft). We'll update it within 24 hours.
Can I change my username?
Your username is permanent and tied to your profile. If you need a different username (e.g. after a name change or rebrand), email us at [email protected] and we'll create a new one and set up a redirect from your old URL so nothing breaks for people who already have your link.

Billing & refunds

Is this really a one-time payment?
Yes. $9.99 once, yours forever. No subscriptions, no renewals, no hidden fees. We believe in simple pricing.
What is your refund policy?
We offer a full refund within 7 days of purchase, no questions asked. Just email [email protected] with your purchase details and we'll process it within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. We do not store your card details.

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